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Last Updated: 11/24/25

1. INTRODUCTION
1.1 Aerosphere Electric (“Aerosphere Electric,” “we,” “us,” or “our”) respects your privacy and wants you to understand how we collect, use, and share information about you.
 

1.2 This Privacy Policy applies to personal information we collect in connection with:

  • Our website: https://aerosphereelectric.com (the “Website”);
     

  • Any other online pages or landing pages that link to this Privacy Policy;
     

  • Our social media pages and profiles that link to this Privacy Policy;
     

  • Online lead forms, including Meta (Facebook/Instagram) lead ads and forms;
     

  • Phone calls, text messages, and emails you exchange with us; and
     

  • Other online or offline interactions where this Privacy Policy is made available (collectively, the “Services”).
     

1.3 This Privacy Policy is intended for customers and visitors in the United States. Aerosphere Electric is a California HVAC and electrical contractor focused on residential AC tune-up, AC repair, and AC installation services.
 

1.4 Our Services are not intended to create any special professional or advisory relationship beyond a typical customer–contractor relationship. This Privacy Policy is not legal advice and is provided for informational purposes only.
 

1.5 We do not require you to create user accounts or logins on the Website, and we do not operate customer portals for ongoing online account access.
 

1.6 If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details in Section 12 (“Contact Us”).

 

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2. PERSONAL INFORMATION WE COLLECT
 

We collect personal information about you in several ways, depending on how you interact with us.

2.1 Information You Provide Directly
We collect personal information you choose to provide, such as when you: request a quote, schedule a visit, respond to an ad or online form, communicate with us, or leave a review. This can include:

  • Contact Identifiers
     

    • Name
       

    • Phone number
       

    • Email address
       

    • Service address (street address, city, state, ZIP)
       

  • Service & Property Details
     

    • Type of service requested (e.g., AC tune-up, AC repair, AC installation)
       

    • Details about your HVAC system(s) and electrical equipment
       

    • Description of the issue or project, photos you choose to send, and preferred appointment times
       

    • Information about whether the property is a residential home and approximate number of stories
       

  • Appointment & Transaction Information
     

    • Date and time of service requests and appointments
       

    • Records of services performed or recommended
       

    • Amounts charged and payment status
       

  • Payment Information (Collected Over the Phone)
     

    • When you pay by card over the phone, our team (and/or our payment processor) may collect your payment card number, expiration date, security code, and billing address as needed to process the transaction.
       

    • We do not offer online user accounts for payment, and we do not use the Website to collect payment information through customer logins.
       

    • To the extent allowed by our payment processor and business needs, we may store limited information such as the last four digits of your card number and transaction identifiers for receipts, records, and dispute resolution.
       

  • Communications & Content
     

    • Messages and emails you send us, including inquiries, feedback, or complaints
       

    • Text messages between you and us
       

    • Reviews, testimonials, or survey responses you choose to provide
       

2.2 Information from Meta Lead Ads and Other Lead Sources
We may receive personal information when you fill out a lead form on Facebook, Instagram, or other advertising platforms that collect leads on our behalf. The information can include:

  • Name
     

  • Phone number
     

  • Email address
     

  • General location (city/ZIP)
     

  • Preferred contact method
     

  • Service interests (e.g., “AC repair,” “AC installation” or “AC tune-up”)
     

  • Other details you choose to provide in the form
     

The platform (e.g., Meta) operates under its own privacy policy. We receive the information you submit through their lead form and then use it as described in this Privacy Policy to respond to your request, follow up on your interest, and, where permitted, send you marketing communications.
 

2.3 Information Collected Automatically
When you access or use the Website, our hosting provider and related systems automatically collect limited technical information, such as:

  • Device and Browser Information
     

    • IP address
       

    • Browser type and version
       

    • Device type and operating system
       

    • Basic system settings and language preferences
       

  • Usage and Log Data
     

    • Pages viewed and time spent
       

    • Date and time of visits
       

    • Referring URLs (the page you came from, where available)
       

    • General geographic location inferred from your IP address (e.g., city or region)
       

We use this information primarily to operate, secure, and maintain the Website and to understand basic usage trends.
 

2.4 Limited Use of Cookies and Similar Technologies
Our Website may use basic, essential cookies or similar technologies (such as small text files stored in your browser) to:

  • Enable core site functionality (e.g., page navigation, basic preferences);
     

  • Maintain security and integrity of the Website; and
     

  • Remember certain settings during your visit.
     

We do not use Google Analytics/GA4, Meta Pixel, or other sophisticated advertising/remarketing trackers on the Website. Any cookies in use are intended to be limited to essential or functional purposes tied to basic site operation, hosting, and performance.

You can control cookies through your browser settings (see Section 6).

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2.5 Sensitive Information
We do not intentionally collect sensitive personal information (such as government IDs, precise geolocation, or health information) through the Website or lead forms. If you choose to share such information with us, we will use it only as reasonably necessary to provide services and comply with law.

 

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3. HOW WE USE PERSONAL INFORMATION
 

We use the personal information we collect for the following purposes:

3.1 Providing and Managing HVAC Services

  • Scheduling and confirming appointments;
     

  • Performing AC tune-up, AC repair, and AC installation services;
     

  • Providing quotes, estimates, and recommendations;
     

  • Processing payments for services; and
     

  • Managing our customer relationships and records.
     

3.2 Communications and Customer Support

  • Responding to your calls, texts, emails, and online inquiries;
     

  • Sending appointment confirmations, reminders, and follow-ups;
     

  • Communicating about schedule changes, service updates, or billing questions;
     

  • Sending service-related notices and administrative messages.
     

3.3 Marketing and Promotions (Where Permitted by Law)

  • Informing you about special offers, promotions, seasonal check-ups, or related services that may be relevant to you;
     

  • Sending marketing texts or emails where allowed by law and subject to your choices (you can opt out at any time).
     

3.4 Operations, Analytics, and Service Improvement

  • Operating, maintaining, and improving the Website and our Services;
     

  • Understanding basic usage patterns of our Website (e.g., which pages are visited most);
     

  • Training staff and improving customer service;
     

  • Developing new offerings or adjusting our service area or promotions.
     

3.5 Safety, Security, and Legal Compliance

  • Protecting the security and integrity of the Website, our systems, and our customers;
     

  • Detecting, investigating, and preventing fraud, misuse, or other unauthorized activities;
     

  • Complying with applicable laws, regulations, and legal processes;
     

  • Enforcing our Terms & Conditions and other policies.
     

We may combine information we collect from different sources (e.g., the Website, Meta lead forms, phone calls) for the purposes described above.

 

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4. HOW WE SHARE PERSONAL INFORMATION
 

We do not sell your personal information in the traditional sense, and we do not use cross-site behavioral advertising trackers on the Website. We may share your information in the limited ways described below:
 

4.1 Service Providers and Contractors
We share personal information with third parties we engage to help us run our business (“service providers” or “contractors”), such as:

  • Website hosting and maintenance providers;
     

  • Email, text, and phone service providers;
     

  • Customer relationship management (CRM) tools and scheduling software;
     

  • Payment processors and merchant services;
     

  • IT support and security providers;
     

  • Professional advisors (e.g., accountants).
     

These parties are allowed to use your personal information only to provide services to us and are expected to protect it appropriately.
 

4.2 Advertising and Lead Platforms
We may receive leads from platforms such as Facebook and Instagram (Meta) based on forms you complete there. Those platforms are separate entities that may use information they collect according to their own privacy policies.
We do not currently share your personal information with third-party ad networks for cross-context behavioral advertising.
 

4.3 Business Transfers
If we enter into a merger, acquisition, sale of assets, financing, reorganization, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable law.
 

4.4 Legal Requirements and Protection of Rights
We may disclose personal information if we believe it is reasonably necessary to:

  • Comply with a law, regulation, legal process, or governmental request;
     

  • Protect the rights, property, or safety of Aerosphere Electric, our customers, or others;
     

  • Enforce our agreements or policies; or
     

  • Detect, prevent, or address fraud or security issues.
     

4.5 With Your Consent or at Your Direction
We may share your information with third parties when you ask us to or when we have your explicit consent.
 

4.6 Aggregated or De-Identified Information
We may use and share aggregated or de-identified information (which does not identify you personally) for any lawful purpose, such as understanding service trends or marketing performance.

 

 

 

5. YOUR CHOICES
 

5.1 Marketing Emails
You can opt out of marketing emails by following the unsubscribe link in those emails or by contacting us at moediab@aerosphereelectric.com. We may still send you non-marketing emails about your appointments, payments, or other service-related matters.
 

5.2 Text Messages
You can opt out of marketing and informational text messages at any time by replying “STOP” to a message we send or by contacting us using the information in Section 12. Standard message and data rates may apply.
 

5.3 Cookies and Browser Settings
Most browsers allow you to block, delete, or control cookies. You can review your browser’s help menu or settings for more information on managing cookies. If you disable cookies, some basic site functions may not work as intended.
 

5.4 “Do Not Track” Signals
Some browsers offer “Do Not Track” (DNT) signals. At this time, our Website does not respond to DNT signals.

 

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6. SECURITY
 

We use reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, use, or disclosure. These measures may include:

  • Using reputable hosting providers;
     

  • Restricting access to personal information to personnel who need it to perform their duties;
     

  • Using reasonably secure communication and storage methods, as appropriate.
     

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

 

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7. DATA RETENTION
 

We retain personal information for as long as reasonably necessary to:

  • Provide services and complete transactions;
     

  • Maintain business and legal records;
     

  • Resolve disputes;
     

  • Enforce our agreements; and
     

  • Comply with applicable legal, tax, or regulatory requirements.
     

When personal information is no longer needed, we will delete it or de-identify it, subject to any legal obligations to retain it for a longer period.

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8. CHILDREN’S PRIVACY
 

Our Website and Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that we may have collected personal information from a child under 13, please contact us using the information in Section 12, and we will take appropriate steps to delete such information as required by law.

 

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9. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
 

If you are a California resident, you may have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section applies only to California residents.
 

9.1 Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers (e.g., name, address, email, phone number);
     

  • Commercial information (e.g., records of services requested or received, appointment history, payment amounts);
     

  • Internet or other electronic network activity information (limited to basic log data described in Section 2.3);
     

  • Geolocation data (approximate, based on IP address or service address);
     

  • Inference data we may draw from the above (e.g., service preferences).
     

We collect this information from:

  • You directly;
     

  • Meta and other lead-generation partners;
     

  • Our own systems and service providers (e.g., hosting, phone/SMS, email); and
     

  • Public or publicly available sources, as applicable.
     

We use and share these categories of personal information for the business purposes described in Sections 3 and 4.
 

9.2 No “Sale” or “Sharing” of Personal Information
Aerosphere Electric does not sell your personal information for money.
We also do not use cross-context behavioral advertising cookies or trackers on the Website. To the extent any disclosure to a third party could be considered “sharing” under California law in the future, we will comply with applicable opt-out and notice requirements.
 

9.3 Your Privacy Rights (California)
Subject to certain exceptions, California residents have the right to:

  • Right to Know/Access – Request that we disclose what personal information we collect, use, and disclose about you, including specific pieces of personal information we have collected.
     

  • Right to Delete – Request that we delete personal information we have collected from you, subject to certain exceptions (for example, where we must retain data to comply with legal obligations or complete a transaction).
     

  • Right to Correct – Request that we correct inaccurate personal information we maintain about you.
     

  • Right to Non-Discrimination – We will not discriminate against you for exercising your CCPA/CPRA rights, such as by denying services, charging different prices, or providing a different level of quality, except as permitted by law.
     

9.4 How to Exercise Your California Privacy Rights
You or your authorized agent may submit a request using any of the following methods:

  • Email: moediab@aerosphereelectric.com
     

  • Phone: +1 (714) 499-6656
     

  • Mail:
    Aerosphere Electric
    17284 Newhope St Ste 215
    Fountain Valley, CA 92708
     

Please:

  • Tell us that you are making a California privacy request;
     

  • Specify whether you are requesting to know/access, delete, or correct your information; and
     

  • Provide enough information for us to reasonably verify your identity (and, if applicable, your authority as an agent).
     

We will respond within the timeframes required by California law (typically within 45 days, with an extension where permitted). We may request additional information to verify your identity and match you to our records.
 

9.5 “Shine the Light” (California Civil Code § 1798.83)
We do not disclose personal information to third parties for their own direct marketing purposes in a way that would trigger California’s “Shine the Light” law. If this changes, we will update this Privacy Policy and provide appropriate disclosures.

 

 

10. INTERNATIONAL USERS & DATA TRANSFERS
 

Our Services are intended for individuals in the United States, and we operate primarily in California.

If you access the Website or provide information to us from outside the United States, you understand that your personal information may be processed in the United States, where privacy laws may be different from those in your country of residence. By using the Services, you consent to the transfer and processing of your information in the United States.

 

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11. CHANGES TO THIS PRIVACY POLICY
 

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top.

If we make material changes to how we handle your personal information, we may notify you by:

  • Posting a prominent notice on the Website, and/or
     

  • Sending an email or other communication where appropriate.
     

Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy.

 

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12. CONTACT US
 

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

  • Business Name: Aerosphere Electric
     

  • License: CA LIC #1108650 (C10/C20)
     

  • Mailing Address: 17284 Newhope St Ste 215, Fountain Valley, CA 92708
     

  • Phone: +1 (714) 499-6656
     

  • Email: moediab@aerosphereelectric.com

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